WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit cards which are processed securely using STRIPE. Please ensure you have adequate funds in your account before placing an order.
WHERE IS MY ORDER CONFIRMATION?
As soon as you place an order, you will receive an email confirmation via the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and double check you entered your email address properly. If you still haven’t received it after 24 hours please email us.
WHAT CURRENCY DO YOU CHARGE IN?
All prices listed on our site are set with your Geolocation. The bank that has issued your card determines the exact exchange rate that you will pay, but in general it will match very closely with the current exchange rates.
WHAT IS YOUR RETURN POLICY?
We do not currently offer returns or exchanges simply for change of mind. We are more than happy to exchange your item or issue a credit note if there is a notable problem or flaw with your purchase. Please email us if there is a problem with your order.
Contact us within 30 days of receiving the item(s). Please do not send the item(s) back without giving us notice first. If we receive items back in the condition they were sent, there should be no issue. Buyer is responsible for return shipping cost, and original shipping charge cannot be refunded.
If the item you received is damaged, please contact us ASAP. We'll work with you on either a replacement or a refund if deemed appropriate after a review.
Please note that after the 30 days neither a refund nor a replacement can be given. Sale items and custom pieces are not returnable. Please do not DM us on social media for concerns on your order—please use our contact form for better communication.
WHAT IF MY ORDER NEVER COMES?
As much as it sucks, orders can occasionally (but luckily rarely!) go missing in action. We are a small, independent company, and as such we can’t accept responsibility for packages that have been stolen or lost by the postal service where your shipping method is untracked. If such is the case, please email us at firstname.lastname@example.org and we will work with you to find a solution.
STANDARD SHIPPING VIA CANADA POST
Basic Standard shipping applies to all orders in Canada, USA & Europe orders. This is an untrackable service, and your item will ship as a letter mail. Your order will still be packed carefully and insulated for protection. Please be aware that we cannot take responsibility for late or missing deliveries with this method of postage (so please do not email us asking for a tracking #).
Pins will be shipped in a bubble mailer to ensure it arrives safely. Estimated Shipping Times:
$2.00 - Standard Post Letter Mail (no tracking #): 3-5 Business Days
$3.00 - Standard Post Letter Mail (no tracking #): 6-10 Business Days
$7.00 - Small Packet™ USA (no tracking #): 5-8 Business Days
$12.00 - Tracked Packet™ USA (with tracking #): 4-7 Business Days
$12.00 - Small Packet™ International (no tracking #): 10-14 Business Days
$20.00 - Tracked Packet™ International (with tracking #): 6-10 Business Days
*Please be advised that shipping estimates may be subject to delays due to holidays, carrier delays and customs clearance. Delivery times vary depending on location, please allow for additional time during peak holiday periods. LEE RICK COLLECTIVE is not responsible for shipping information that was entered incorrectly. If you make a mistake please contact us at email@example.com and we will do our best to accommodate your order. Where applicable, LEE RICK COLLECTIVE will charge an additional shipping fee. Please do not DM us on social media for concerns on your order—please use our contact form for better communication.